How long will my order take?
All custom order candles from Lights & Scents are poured at the time we receive your order. This does take some time, and orders are poured in the order they are received. We try our best to get your order to you within two weeks, however busy times like the holidays or larger order may take more time. If you are ordering for an event or wedding, we suggest that you allow approximately four weeks just to be safe.

If you are ordering already made candles that are in stock, your order will ship within two business days. However, if your order contains custom candles, all candles will be shipped together when your custom order is completed.

What if I want to place a custom order, but am concerned about getting my candles in time?
Generally, this is not a problem. Contact us at Amy@MyPerfectCandle.com and let us know about your deadline and what candles you wish to order. We are generally able to work with you to meet your deadline.

When will my credit card be charged for my order?
Your credit card will be charged when we start making your candles. If there is a line of orders to be poured before yours, it could be a few days before your credit card is processed.

Can I call in, fax, or e-mail my order?
Absolutely!! You may call or fax your order to 1-866-488-0693. We are available to take your order Monday - Friday from 9 a.m. until 4 p.m. central time zone. If you happen to reach our voicemail, please leave a message and we will get back to you as soon as we can. PLEASE NOTE: in order to receive your fax, we must be present to activate the fax machine.

You may also e-mail your order to us at Amy@MyPerfectCandle.com. For security reasons, PLEASE DO NOT SEND PAYMENT INFORMATION IN YOUR E-MAIL. Provide us with a phone number and we will call you for payment information. When e-mailing your order, please be sure to include candle type, candle size, quantity, scent, and color.

I am interested in carrying Lights & Scents candles. Do you sell wholesale?
We do sell our candles wholesale. Contact us with your wholesale information and we will set up a wholesale account for you. We have no minimum order requirements and offer competative pricing.

What is your privacy policy
We take your privacy very seriously! We will never, ever share your private information with anyone. However, if you choose to leave a review for any of our products, your name will show on your review.

Do you offer a print catalog?
No, we do not offer a print catalog. Because we are constantly adding new products and scents, printing a catalog is not economical. We would rather keep our prices reasonable for you.

How can I contact you?
There are many ways to contact us:

Lights & Scents

240 Heather Drive

West Bend, WI 53095

866-488-0693 Toll free phone and fax

Amy@MyPerfectCandle.com e-mail

Hours: Monday - Friday from 9 a.m. until 4 p.m. central time zone

What types of payment do you accept?
We accept Visa, Master Card, American Express and PayPal. If you are paying via PayPal, please be sure that you return to our website at the end of the payment process. This should happen automatically. If you do not return to our website, your checkout is not complete and we will not have received your order.

Is your website secure?
Absolutely!! We take the protection of our customers very seriously. Look for the padlock symbol either at the bottom right corner of your browser window, or at the top to the right of our website address. This padlock means that the page you are on is secure and any information you enter will be encrypted. Furthermore, we do not keep any payment information online. Once your order has been processed, your payment information is deleted.

What shipping methods do you use?
We offer shipping with both UPS and the United States Postal Service. Through UPS, we offer Ground, 3rd Day, 2nd Day and Next Day services. All UPS services are guaranteed to arrive within a specific time. Through USPS we offer Priority and Express services.

What do you charge for shipping and how do I know what shipping will cost?
We charge you exactly what UPS and USPS charge us to ship your package. There are no additional shipping charges.

When you are ready to check out, you will be asked for your address and payment information. The next screen will show your shipping options and the charge for each option. At this point you can continue to check out, or return to shopping.

What if I am not happy with my order? What is your return policy
Of course we want you to be completely happy with your order. We do have a 100% satisfaction guarantee. However, we do require that you contact us to receive approval for your return. Please call us at 866-488-0693, or e-mail us at Amy@MyPerfectCandle.com.

Please be aware before ordering that all of our candles are hand poured. By nature, they are never perfect! You should expect there to be imperfections and slight differences between candles.

There are two types of returns you can make:

• I am simply not happy with my order
  We are sorry you are not happy with the candles you received. We will be happy to issue a refund, exchange, or store credit. We will only accept returns of unused or very slightly used candles. Customer will be responsible for return shipping costs. Please be sure to call us at 866-488-0693 to receive authorization for a return before sending your candles back.
• My order arrived damaged or is not what I ordered
  We sincerely appologize for any damage or error in your order!! Please call us immediately at 866-488-0693 so that we can arrange replacements. Damage that occures during shipment will be reported to the proper shipper, and you may be asked to keep the package for the shipper to inspect. All damaged or incorrect orders will be replaced completely at our cost.

Can I cancel or change my order?
If you wish to cancel or make a change to your order, please contact us immediately. Once we have started making your order, we cannot cancel it or make changes.

What type of wax do you use?
Lights & Scents uses only the finest paraffin wax that we hand blend with local beeswax. This makes our candles long lasting and strong smelling.

Do your wicks contain lead?
No. All of our wicks are either 100% cotton, or cotton with a stiff paper center. Wicks containing lead have been outlawed in the United States since the 1970s. The only time you should have to worry about lead in wicks is if you are purchasing candles made outside the United States.

I want to get the most out of my candle purchase. Do you have any tips?
We sure do! Here is a list of steps to take to ensure you get the most from your candles:

1. The first time you light a pillar candle, burn it one hour for every inch of diameter. For container and votive candles, burn the candle long enough for the melted wax to reach the edge of the container. This will allow the pool of wax to extend to the outside rim, preventing your candle from forming a "tunnel" in its center. Burning your candle this way will also set its memory. Each time you re-light the candle it will "remember" to burn out to the rim. You can give your pillar candles a gentle "hug" when the wax is soft to encourage the rim to fold in towards the center.
2. Keep your wicks trimmed, even during burning!! This is essential for a clean, smoke free burn. Many people complain about candles that smoke, this can be eliminated by trimming the wick to 1/4 inch every time that you burn the candle. The only exception to this rule is with our votive candles. We use a self trimming wick that will maintain a perfect length for burning. There is no need to ever trim our votive wicks.
3. If your candle is smoking despite trimming the wick, check for debris in the melt pool and any drafts around the candle. If no debris or draft exists, extinguish the candle immediately. Trim the wick a little more and allow to cool before re-lighting. The smoking will stop. With quality candles, you should have no problems with smoking, but it is worth mentioning that scented candles will smoke more than unscented candles.
4. When you burn a highly scented candle, sometimes "mushrooming" will occur on the wick. Treat this as a friendly reminder that it is time to trim the wick.
5. Candles need to breathe. If you burn a candle in a small, closed room, it will likely smoke. Please keep the size of the room in mind when displaying your new candle.
6. Never "blow out" a candle. Blowing will cause melted wax to splatter everywhere and cause the candle to drip and smoke. the best way to extinguish a candle is with a snuffer. If you do not own a snuffer, your candle can be extinguished by gently dipping the lighted wick into the pool of wax. Be sure to use a non-flammable object, and realign the wick once it is extinguished. Now is a good time to trim the wick, so that it is ready for re-lighting.

Do you have any safety tips to share?
Glad you asked! We do have some safety tips for you

1. NEVER LEAVE A BURNING CANDLE UNATTENDED, OR BURNING WHILE YOU SLEEP!!! This is THE cardinal rule of candle burning.
2. Our votives liquefy. Place them in a tight fitting holder. Straight sided shot glasses are perfect for this.
3. Keep out of reach of children and pets. Keep wagging tails and curious whiskers in mind.
4. To prevent smoking, trim wick to 1/4 inch prior to each use, and keep trimmed during burning.
5. Keep wick centered.
6. If candle smokes, extinguish, trim and re-light
7. Keep debris out of candle, and keep candle out of drafts
8. To prevent color fading, keep candle out of direct sunlight
9. Extinguish by dipping wick in melted wax and repositioning. This will eliminate smoking
10. If candle burns unevenly due to draft, reposition wick towards the higher side. If this causes dripping wax, extinguish, allow wax to cool and harden then re-light. The candle will eventually repair itself.
11. Always burn candle on heat and flame resistant surface, and keep away from flammable materials
12. Extinguish candle when 1/4 inch of wax is left in the bottom. DO NOT allow candle to burn down completely. THIS WILL CAUSE FIRE!!